FAQ

  • What makes Spencer mortuary equipment different?

    Spencer is a global leader in medical-grade equipment adapted to meet specialized mortuary needs and trusted in 160+ countries. Over the past decade, Spencer has intensified focus on ergonomic, safety-forward equipment specifically designed for death care. Italian precision engineering delivers seamless stainless steel welds, precision-machined components built to last 20-30 years, and designs that prioritize operator safety. We're funeral service professionals with over 25 years in the profession—not salespeople. When you call EZtransfer, you're talking to colleagues who've lived this work and understand what quality equipment means for protecting your team and serving families with dignity.

  • Why should I invest in powered stretchers and ergonomic equipment?

    Workplace injuries cost U.S. employers $176.5 billion annually, with back and musculoskeletal injuries being the leading cause. In funeral service, manual handling causes cumulative damage to joints, ligaments, and discs—with injury rates comparable to construction workers. Powered stretchers eliminate manual lifting during solo hospital removals, nursing home calls, and morgue transfers. Companies investing in safety programs see employee retention improvements of 35-55%, reducing costly turnover. This isn't about convenience—it's about protecting your most valuable asset: your people.

  • Is there a warranty on your products?

    Absolutely—this was the missing piece keeping Spencer out of the American market until now. Every Spencer product includes comprehensive warranty and 100% satisfaction guarantee. If equipment doesn't perform as promised, send it back. Service plans mean maintenance and repairs happen here in the United States—no overseas shipping or months-long waits for parts. We understand equipment failure isn't an inconvenience in funeral service—it's a crisis. That's why we're committed to local support you can rely on.

  • Can a powered stretcher handle stairs or residential removals?

    Yes, but it's often not the ideal option in many scenarios. Powered stretchers are engineered specifically for institutional settings like hospitals, nursing homes, and medical examiners' offices where power-assisted height adjustment and vehicle loading shine. About 70% of removals happen in these locations. For stairs and tight residential spaces, equipment like the Spencer PC-915 stretcher (lightweight, non-powered, with a detachable backboard) or backboard solutions such as the WOW system are purpose-built to work alongside your powered stretcher. Think of it like ambulance service: the EMS stretcher waits at the curb while removal technicians use the right tool for each scenario—backboards and manual equipment for difficult access, then the powered stretcher for efficient vehicle loading. Smart operations maintain multiple tools. That's professional-grade thinking that protects your team while maintaining efficiency.


  • Why should I partner with EZtransfer for this purchase

    We're funeral service professionals—not salespeople. We've worked in funeral homes, removal services, medical examiner offices, and hospital morgues throughout our careers, so we understand the 2 AM nursing home calls, tight basement stairs, and equipment failures that become crises. We provide consultative support: understanding your specific operation, matching equipment to actual needs, and offering honest assessments. You get U.S. warranty coverage, local service support, free shipping on all orders, and 100% satisfaction guarantee. Most importantly, you're working with colleagues who've lived this profession and are committed to bringing world-class equipment to American funeral service with the expertise and support you deserve.

  • Will Spencer equipment fit in my removal vehicles?

    Yes. Spencer designs with real-world vehicle compatibility across 160 countries—from European compacts to American vans. Foldable frames and compact dimensions fit standard minivans, SUVs, and commercial vehicles. The Promeba powered stretcher fits in minivans alongside manual cots. The Z Crossover features telescopic handles and shortening frames for tight spaces. Loading heights adjust to match different vehicle floors, eliminating awkward angles. Whether you use Cadillac chassis or Ram ProMaster vans, Spencer equipment is engineered to work seamlessly with your operation.​​